We are here to assist you, but want to caution you against submitting to us information that is protected by applicable data protection laws. Please do not email or enter into MyCSG or SFTP portal any personal data* of an individual (including, if applicable, your own) unless it is necessary in order to resolve the incident AND your company has the lawful means (as dictated by applicable data protection laws) to process the personal data and transfer it to CSG. Please refer to your company’s underlying license or services agreement with CSG for terms that govern your company’s disclosure of personal data to CSG and CSG’s obligations with respect to such personal data.
*Personal data is any data that can be used to identify an individual, such as name, phone number, email address, IP address, etc.